FAQ's
Frequently Asked Questions
Is your packaging recyclable?
All packaging is 100% recyclable and can be brought back to our physical locations for a fun treat!
Do you test on animals?
Absolutely not. We take pride in ensuring that no products are ever tested on animals.
When will my order arrive?
Our free standard delivery time is 3 to 5 working days. Orders placed after our afternoon cutoff will ship the next business day.
How much the costs the shipping?
Our standard 3 to 5 days shipping is FREE!
The Express Shipping option rates are determined by the delivery location. Shipping rates will be calculated and displayed at checkout.
Visit our Shipping Policy for more informations.
I have a question about my order. What should I do?
Visit our contact page for any information regarding your order, fill in the contact form or email us at info@luxurberlin.com.
We’re happy to answer questions about Orders, Order Modifications, Shipping, Returns, & Cancellations.
What is the Return Policy?
If you’re not happy with a certain product, that’s okay. We just ask that returned items be 100% intact and returned with their original packaging. You can return items up to 30 days after the date it was shipped.
Visit our Return Policy for more informations.
What Payment options do I have?
You can pay by most Credit or Debit cards available, PayPal, Apple Pay, Google Pay, Amazon Pay and more.
Still Need Help?
Contact us by filling the form on our Contact page or email us at info@luxurberlin.com